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If you want to file a complaint with the Department of Health, there are a few things you need to know. First, you’ll need to gather some information about the situation. Then, you can file your complaint online or by mail.
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Introduction
If you have a concern about the health or safety of yourself or others, you may file a complaint with the Department of Health. To do so, you will need to provide your name, contact information, and a description of your concern. Your complaint will be investigated by the Department of Health, and if warranted, they will take appropriate action.
What is the Department of Health?
The Department of Health is a state government agency that is responsible for regulating and overseeing the health care industry in the state of XX. The department is also responsible for investigating complaints against health care facilities and providers, such as hospitals, nursing homes, and medical clinics. If you have a complaint about a health care facility or provider, you can file a complaint with the Department of Health.
What is the complaint process?
The Department of Health is responsible for investigating complaints about health care facilities and providers in New York State. The Department’s Office of Professional Medical Conduct (OPMC) investigates complaints about physicians, physician assistants and specialist assistants. The Department’s Bureau of Professional Conduct (BPC) investigates complaints about licensed practical nurses, registered professional nurses, nurse practitioners, certified nurse midwives, clinical nurse specialists, and licensed psychotherapists.
The complaint process begins when the Department receives a written complaint from a patient or someone on behalf of a patient. The Department will not investigate complaints that are anonymous or not in writing.
After the Department receives a written complaint, it will determine whether the complaint is within its jurisdiction and whether an investigation is warranted. If the Department decides to investigate, it will notify the health care facility or provider against whom the complaint has been made. The facility or provider will have an opportunity to respond to the allegations in the complaint.
After completing its investigation, the Department will determine whether there is sufficient evidence to support disciplinary action against the health care facility or provider. If there is sufficient evidence, the Department will take disciplinary action against the facility or provider.
Who can file a complaint?
Any person or entity can file a complaint with the Department of Health.
What type of complaints can be filed?
The Department of Health regulates many different types of businesses and facilities. We investigate complaints against businesses and facilities that we regulate. The following is a list of the types of complaints that we investigate:
-Animal Facilities
-Asthma Camps
-Bingo
-Body Piercing
-Campgrounds
-Childcare Centers
-Clinics
-Complaints Against Pathologists, Laboratories, and Radiology Facilities
-Complaints Regarding Dentists
-Elevators
-Foodborne Illness
-Food Establishments
-Hospitals
-Laser Hair Removal
-Lead poisoning in children under six years old
Lice in daycare centers and schools
Malpractice byDoctors, Nurses, Physician Assistants, or other practitioners
Massage therapy Radiation therapy Respiratory care Schools Sanitation Tattooing Tattooing of minors tanning facilities Recreational vehicles (RVs)
How to file a complaint?
If you have a problem with a health care facility, you can file a complaint with the Department of Health.
The first step is to determine if the facility is regulated by the Department of Health. The Department regulates all hospitals, nursing homes, assisted living facilities, home health agencies and hospices in Florida.
If the facility is not regulated by the Department, you can file a complaint with the Agency for Health Care Administration (AHCA). AHCA regulates all other health care facilities, such as ambulatory surgical centers, durable medical equipment providers and pharmacies. You can also call AHCA’s Complaint Hotline at 1-888-419-3456.
If you are not sure which agency regulates the facility, contact either the Department or AHCA, and we will help you determine which agency to contact.
If you have a problem with your own health insurance policy or company, please see our page on Filing an Insurance Complaint.
What happens after a complaint is filed?
Once a complaint is filed, the Department of Health will investigate to see if there are any health code violations. If violations are found, the Department of Health will work with the business to correct the problem. If the business does not correct the problem, the Department of Health may take legal action against the business.
FAQs
The Department of Health is responsible for investigating complaints about health care facilities in New York State. We take complaints about all types of health care facilities, including:
-Hospitals
-Ambulatory surgery centers
-Diagnostic and treatment centers
-Residential health care facilities
-Home care agencies
-Hospice programs
To make a complaint, you can:
-Call us at 1-800-804-5447 (toll free) or 1-800-428-9884 (TTY) from 8:30am to 4:30pm Monday through Friday.
-Fax us at 518-473-2175.
Resources
If you have a concern or problem with your health care, there are many resources available to help you. The Department of Health licenses and regulates health care facilities and providers in Florida.
You may want to speak with your health care facility’s administrator or management first. Many times, concerns can be resolved at this level.
If you are not able to resolve the issue with the facility, or if you feel that your complaint is serious, you may want to file a complaint with the Department of Health.
The Department of Health has a Consumer Services Unit that investigates complaints about licensed health care facilities and providers. You may file a complaint by:
-Calling the Consumer Hotline at 1-800-HELPFLA (1-800-435-7352);
-TDD/TTY users should call 1-800-955-8771;
Filing a consumer complaint online; or
Requesting a complaint form by mail or email.
Conclusion
If you have a concern or complaint about a health care facility in New York State, you can contact the Department of Health.
You can file a complaint online, by mail, or by fax.
To file a complaint online, you will need to provide:
-The name of the health care facility
-The location of the health care facility
-Your contact information
-A description of your complaint
To file a complaint by mail or by fax, you will need to provide:
-The name of the health care facility
-The location of the health care facility
-Your contact information
-A description of your complaint
