Contents
How to file a complaint with Department of Health?
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Introduction
If you wish to file a complaint alleging a violation of the New York State Public Health Law or the Sanitary Code, you may do so by writing to the Department of Health. Your complaint should be addressed to the attention of the Bureau of Regulatory Affairs. Please be sure to include as much specific information as possible, including the name, address, and phone number of the person or facility involved, as well as a description of the problem. You may also include any other relevant information that would assist us in our investigation.
What is the Department of Health?
The Department of Health is a state government agency responsible for protecting the public’s health. The department investigates complaints about health care facilities and providers, and takes action to improve the quality of care. The department also licenses and regulates health care facilities and providers, and sets minimum standards for their operation.
What is the complaint process?
The first step in filing a complaint is to call the Department of Health at 1-800-566-1335 and speak with a customer service representative.
The customer service representative will ask for your name, address, and phone number; the name, address, and phone number of the business or individual you are filing the complaint against; a description of the problem; and the names of any witnesses. The customer service representative may also ask for your email address so that we can send you updates on the status of your complaint.
You may also file a complaint online at https://complaints.health.ny.gov/.
After you have filed a complaint, a Department of Health investigator will contact you to discuss your complaint and gather additional information. The investigator will also contact the business or individual named in the complaint to get their side of the story. After conducting an investigation, the investigator will determine whether there are any health code violations and, if so, work with the business or individual to fix them.
How to file a complaint?
If you have a complaint about a health care facility, such as a hospital, nursing home, or doctor’s office, you can file a complaint with the Department of Health. To file a complaint, you will need to fill out a form and submit it to the Department of Health. The form can be found on the Department of Health website.
What happens after a complaint is filed?
Once a complaint is filed, the Department of Health will investigate the matter to determine if there are any violations of the law or regulations. If violations are found, the Department of Health will take enforcement action against the offending party. This may include issuing a warning, ordering corrective action, or imposing a fine.
How to follow up on a complaint?
If you have filed a complaint with the Department of Health, you may want to follow up to make sure that your complaint is being addressed. You can do this by calling the Department of Health’s complaints hotline at 1-800-533-1560.
What if the complaint is not resolved?
If the department is unable to resolve your complaint, you may file a lawsuit in district court.
Tips for filing a complaint
The Department of Health is responsible for investigating health care facilities and providers in New York State. If you have a problem with a health care facility or provider, you may file a complaint with the Department.
You can file a complaint by:
-Calling the Department’s hotline at 1-800-414-1234
-Filling out a complaint form on the Department’s website
-Mailing a letter to the Department at:
New York State Department of Health
Office of Professional Medical Conduct
Riverview Center
475 Riverside Drive, Suite 2190
New York, NY 10115
Resources
There are many reasons why you might want to file a complaint with the Department of Health. Maybe you’re not happy with the care you’ve received at a hospital or care facility. Maybe you think a food establishment is not following proper sanitation procedures. Or maybe you want to report a case of abuse or neglect.
Whatever the reason for your complaint, the Department of Health wants to hear from you. We take all complaints seriously and will investigate each one thoroughly.
To file a complaint, you can:
-Call us toll-free at 1-800-527-3998.
-Send an email to [email protected]
-Fax your complaint to 518-474-3034.
-Fill out our online complaint form (https://www1.nyc.gov/site/doh/about/contact-us/complaintsintakeform/) .
Conclusion
We hope this guide has been helpful in explaining how to file a complaint with the Department of Health. Remember, if you have any questions or need assistance, the Department of Health is always here to help.
